Dawn Hargrove Avery is a leader in the dry cleaning and textile industry where she focuses on advancing service quality through innovative technology. With a background in computer science, she merges technical expertise with industry knowledge to modernize operations nationwide. Dawn is a strong advocate for artificial intelligence and has created practical tools including a stain detector and a customer service application designed to improve efficiency and client satisfaction. She serves on the steering committee of the International Textile Association and is also affiliated with NCA and GLA. Dawn is dedicated to community support through efforts such as Coats For Kids where she helps provide new winter coats to children in need. She is most proud of her two sons who inspire her love of leadership and service. Gardening, concerts and technology are among her favorite pastimes. Guided by the influence of her mother who worked in dry cleaning, Dawn is committed to driving modernization across the field including key initiatives in marketing and workforce support.