Jay Parikh is a leader in workforce management (WFM) and technology services, specializing in AI-driven digital transformation, analytics, CRM, and contact center optimization. With a Bachelor’s degree in Business Administration from the University of North Carolina (Charlotte, 2002), Jay has established himself as a problem-solver, leveraging AI and technology to enhance operational efficiency and business growth.
An active member of SWFP and GWFM, Jay is dedicated to workforce optimization, ensuring organizations maximize efficiency in controlled environments, interaction monitoring, and quality assurance. His leadership has earned him the Workforce Professional of the Year award (2024, GWFM), reflecting his commitment to driving transformation and fostering professional growth within his team.
Passionate about giving back, Jay supports the Children’s Miracle Network and takes the most pride in his family and the professional development of his team members. Outside of work, he enjoys spending quality time with his two children. Looking ahead, Jay is focused on advancing digital transformation and AI integration to further optimize workforce functions and elevate industry standards. Guided by diligence, opportunity, and mentorship, he continues to lead with innovation and strategic vision.