Monica Isley is a customer-obsessed executive with 20 years of experience in customer success and operational transformation. She is known for building high-performing, customer-centric teams that drive measurable value, retention, and client loyalty. Her leadership in large-scale call centers and customer service operations has achieved record-setting results by aligning solutions with business goals through trusted executive partnerships. Her published works, including thought-leadership white papers with Deloitte, underscore her strategic insight and industry knowledge. Monica holds an MBA from the University of Florida. Passionate about art and music, she enjoys festivals and traveling with family. Aspiring to lead as a Chief Customer Officer and serve on a board, she is guided by resilience, mentorship, and innovation.