Mr. Otho C. Lyon II is a visionary leader in the technology sector, specializing in managed services, operations, and customer experience. With an MBA from North Carolina Wesleyan University (2021), he has successfully overseen $7.9 billion in services, focusing on transformative strategies, portfolio analysis, and expanding partner programs. Known for championing initiatives like the "Voice of the Customer" annual event, Otho emphasizes the critical moments in customer interactions that define success.

A published contributor to Forbes, with articles on AI-driven customer experience and a forthcoming book titled The Great Transformation, Otho is recognized as a thought leader in AI integration and customer-centric strategies. He is deeply involved in his community through Wake Chapel Church and holds advisory roles at PSIA and Bryant College.

An avid saltwater fisherman, cigar and bourbon enthusiast, and golfer, Otho dedicates his career to the memory of his parents, Otho and Ernestine Lyon. Looking ahead, he aspires to become a Chief Customer Experience Officer (CCEO), driving initiatives that blend AI innovation with enhanced customer experiences. Guided by his philosophy of focus, hard work, and ensuring others' success, he continues to make significant contributions to the technology and customer experience industries.