Wake Forest, NC – Prominently featured in The Inner Circle, Otho C. Lyon II is acknowledged as an Inner Circle Lifetime for his contributions to Driving AI-Powered Transformation in Customer Experience and Managed Services.
Otho C. Lyon II is a visionary transformation leader specializing in AI-driven customer experience, managed services, and operational efficiency. With a track record of successfully supporting millions in services initiatives, Mr. Lyon focuses on leveraging AI and automation to optimize customer interactions, streamline processes, and drive annual recurring revenue growth.
As a VP of Global Customer Success at Cloudera, he has spearheaded transformative projects, including the development of a homegrown Agent Assist AI tool at Cloudera. His work in complex pursuits and partner program expansion has led to innovative, tailored solutions that redefine the end-to-end customer lifecycle, from order to activation and beyond.
Mr. Lyon earned his BS and MBA from North Carolina Wesleyan University (2021) and holds a Certificate in AI & Data Analytics for Leaders from the University of Chicago. He is also ITIL v3 certified, reinforcing his expertise in service management and process optimization.
A thought leader in AI and customer experience, he has contributed to Forbes articles on the future of AI in customer engagement and is set to publish his book, “The Great Transformation”. Additionally, his white papers provide insights into emerging trends in AI-driven CX and operational excellence.
Beyond his professional achievements, Mr. Lyon serves on the Advisory Board for the UNCG Bryant School of Business and previously on the SupportLogic Customer Advisory Board. His personal interests include saltwater fishing, golf, and exploring the best of bourbon and cigars.
Looking ahead, Mr. Lyon aspires to become a Chief Customer Experience Officer (CCXO), championing the integration of AI and automation into customer experience strategies to drive global transformation and success.
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